Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
3 years to less than 5 years
Remote
Work must be done remotely. There’s no office space provided.
Work setting
- Private company, corporation or industry
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- 1 to 2 people
Experience and specialization
Type of experience
- Call centre
Additional information
Work conditions and physical capabilities
- Attention to detail
Personal suitability
- Client focus
- Organized
- Team player
- Ability to multitask
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Bonus
- Life insurance
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
How to apply
Direct Apply
By Direct Apply
By email
How-to-apply instructions
Here is what you must include in your application:
- References attesting experience
- Cover letter
This job posting includes screening questions. Please answer the following questions when applying:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?