Hotel front desk supervisor

COMPANY NAME:  1445365 B.C. Ltd. DBA Rockwater Secret Cove Resort

Permanent Position: Hotel front desk supervisor

Number of Positions: 1

Wage Rate: $27.00 hourly for 40 hours per week

Job Type: Full-Time, Permanent, Morning, Day, Evening, Shift, Weekend

Anticipated start date: As soon as possible

Benefits: 4% Vacation Pay, Health care Plan

Work Location: 5356 Oles Cove Road, Halfmoon Bay, BC, V7Z 1B8

Job Duties:

·         Supervise front desk staff and ensure consistently high-quality customer service.

·         Train newly hired front desk team members and support ongoing staff development.

·         Conduct performance evaluations and provide coaching, feedback, and corrective actions as needed.

·         Manage staff schedules, task assignments, and overall workflow for front desk operations.

·         Monitor reservations, room assignments, billing accuracy, and address overbooking or discrepancies.

·         Maintain accurate records, reports, and financial transactions, including cash drawers, deposits, and shift documentation.

·         Review daily arrivals, departures, and special requests; assist in handling VIP or high-priority guests.

·         Greet and assist guests during check-in, check-out, and throughout their stay.

·         Ensure compliance with hotel policies, procedures, and safety standards.

·         Coordinate activities with housekeeping, maintenance, management, and other departments.

·         Assist in managing inventory and ordering of front desk supplies.

·         Resolve guest complaints, conflicts, and operational issues promptly and professionally.

·         Prepare and submit daily, weekly, or monthly operational reports to management.

·         Perform all duties required of front desk agents as needed to support operations.

Requirements:

Experience: 1 year to less than 2 years

Education: Secondary (high) school graduation certificate

Must be able to work effectively as part of a team and attention to detail.

Fluent in English

Work conditions and physical capabilities. 

·         Ability to work in a fast-paced environment

·         Ability to work under pressure

·         Attention to detail

·         Possess good reasoning and judgment

·        Ability to see the broad needs of the organization

·         Working knowledge of shipping, transportation, customs and tax regulations

Personal suitability

·         Client focus

·         Initiative

·         Judgement

·         Organized

·         Team player

·         Dependability

·         Reliability

·         Conflict resolution

·         Excellent organization

How to apply: send your resume to careers@rockwatersecretcoveresort.com

Please respond with your resume attached, those qualified will be contacted.