!!! Now Hiring!!!
(Retail Sales Manager- Ecommerce)
We are looking for a well experienced Retail Sales Manager- Ecommerce for our company Go Auto located at5600 Parkwood CresRichmond, BC V6V 0B5
No. of Position: 01
TASKS AND RESPONSIBILITIES:
Oversee day-to-day e-commerce vehicle sales activities to ensure a seamless and customer-centric digital retail experience in alignment with Go Auto’s service standards and operational goals.
Develop and implement effective e-commerce sales strategies based on data insights to drive lead generation, optimize follow-up workflows, and improve conversion rates.
Coordinate with internal marketing and digital departments to maintain accurate, engaging, and SEO-optimized online vehicle listings, promotional campaigns, and website content.
Leverage customer relationship management (CRM) tools and e-commerce platforms to manage customer engagement, monitor sales performance metrics, and enhance lead nurturing practices.
Build and sustain strong customer relationships through digital communication channels such as phone, email, live chat, and video, ensuring an outstanding and responsive buying experience.
Monitor online inventory listings for accuracy in pricing, availability, and product details; liaise with relevant departments to ensure timely updates and data integrity.
Analyse online sales trends, customer behaviours, and performance reports to identify opportunities for continuous improvement in the online sales process.
Promote a workplace culture grounded in enthusiasm, accountability, and transparency, reflecting Go Auto’s core values and commitment to customer satisfaction.
Handle escalated customer concerns with professionalism and empathy, ensuring prompt resolution and reinforcing long-term customer loyalty.
Collaborate with service, finance, and logistics teams to ensure cohesive vehicle delivery experiences, seamless transactions, and exceptional customer handover.
Perform additional responsibilities and tasks as assigned by upper management to support the success of the online sales division.
Prerequisites:
Education: Secondary School or equivalent experience
Experience & Skills: 1 year to less than 2 years
Language: English
Hourly Rate: $ 40.87 to $ 45 per Hour for 30 to 40 Hours per week
Starting Date: As soon as possible
Terms of Employment: Fulltime and permanent
Benefits: 6 % vacation pay
Dental, Health benefits, commissions and other benefits
Please send your resume at above mentioned location or Email at goautorecruitment@gmail.com